Shipping and Return Policy
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed – it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and personalized items).
Where We Ship
We currently ship to Australia, all states. We do not ship to PO Boxes/APO/FPO addresses. We are working on expanding to other countries soon. Please note, not all items can ship to all countries. Non-Australian shipping eligibility is indicated on the item detail page. Thank you so much for your patience as we expand our international presence.
Shipping Costs Australia
Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes and shipping is $12.50 (with Australian post) and free for all orders of $75 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
Our prices include Goods and Services Tax, where applicable.
Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. To return an item follow the directions below:
For Australia return:
1. Send us an email firstname.lastname@example.org please make sure you make clear communication which items you would like to return and the reason for return and we will email to you further instruction how and where to return the goods.
2. Please note that you have to organise your own return shipping method with clear return instructions in your email to email@example.com .
Once filled out, pack return items in original condition and send to:
MEDES LIFESTYLE, 1A SOUTH CREEK RD DEE WHY, 2099 NSW
Please keep in mind that you must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
3. For assistance with all skincare, makeup, haircare, and fragrance items that have been opened, tried or tested, please contact customer service at firstname.lastname@example.org receive instructions on how best to go about your return. Kindly note that these items are subjected to an assessment by us before a refund is offered, if a refund is available.
Any item returned after 30 days of receipt is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns of intimate apparel, earrings, any personalised or custom-made products, final sale merchandise, or products that are specified as nonreturnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use our return process and return the original item, and go to www.medeslifestyle.com to purchase the correct item in a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less shipping if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our policy above. In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:
If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive a refund and compensation for any other reasonable foreseeable loss or damage.
If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with a refund. Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and we may choose not to provide a refund, exchange or repair (if applicable). We will require proof of purchase before providing a remedy under the Australian Consumer Law. Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to you.